Cancellation & Refund Policy

Last updated: 31 August 2026

This policy applies to VetIQ Premium, a monthly digital clinical-learning membership currently priced at ₹99 per month.

Cancel anytime

You can cancel renewal from your VetIQ membership controls. Cancellation is scheduled for the end of your current paid billing period. You will continue to have Premium access until that period ends, and VetIQ will not take another subscription payment after cancellation has been scheduled.

If you are unable to use the membership controls, email support.vetiq@gmail.com from the email address associated with your VetIQ account.

No refunds

Payments for VetIQ Premium are non-refundable, including for unused time in a paid billing period, partial months, or prior subscription periods. Cancelling stops future renewals; it does not reverse a payment already made.

This policy does not limit any refund or consumer rights that cannot legally be excluded under applicable law.

Payment mandates

Premium subscriptions are processed by Razorpay. After you schedule cancellation through VetIQ, no further VetIQ subscription charge should be initiated for that membership. You may also manage a payment mandate through the relevant bank, card issuer, or UPI application where available; please contact us if you need help confirming the status.

When access ends

Your Premium access ends at the end of the last paid billing period. You can continue to use the Explorer plan after that date, subject to its then-current usage limits.

Contact

For cancellation assistance or billing questions, email support.vetiq@gmail.com.

VetIQ is a clinical-learning platform. It is not a substitute for professional veterinary advice, diagnosis, or treatment.