Privacy Policy
Last updated: 31 August 2026
This Privacy Policy explains how VetIQ handles personal information when you use our veterinary clinical-learning platform, website, and Premium membership.
Information we use
When you sign in with Google, we receive and store the name, email address, and unique account identifier provided for your VetIQ account. We also store learning information such as cases started, learning progress, and subscription access status. If you send feedback in VetIQ, we store the feedback message, its category, and limited app information needed to investigate it.
If you choose Premium, VetIQ stores subscription identifiers, membership status, renewal timing, and payment-reference information needed to verify your membership. VetIQ does not receive or store your card, UPI, bank-account, or other payment credentials.
Why we use it
- To authenticate you and provide your VetIQ account.
- To save your learning progress and apply free-plan limits or Premium access.
- To create, verify, and support a Premium subscription.
- To receive feedback and improve VetIQ's reliability and learning experience.
- To protect the service, troubleshoot errors, and respond to support requests.
Service providers
VetIQ uses Google Firebase for authentication and secure data storage, Render for its billing-service hosting, and Razorpay to process subscriptions. These providers process information only as needed to provide their services. Your payment method is handled by Razorpay under its own privacy practices.
Sharing and retention
VetIQ does not sell personal information. We share information only with the service providers described above, when required by law, or when necessary to protect VetIQ, its users, or the public. We retain account and subscription records while your account is active and for a reasonable period afterwards for support, security, and legal record-keeping.
Your choices
You can sign out at any time. To request access to, correction of, or deletion of your VetIQ account information, email us at support.vetiq@gmail.com. We may need to verify that the request is from the account holder before acting on it.
Security
We use reasonable technical and organisational measures designed to protect information. No online service can guarantee absolute security.
Changes to this policy
We may update this Policy when VetIQ changes. We will publish the updated version on this page and revise the date above.
Contact
Questions about this Policy can be sent to support.vetiq@gmail.com.
VetIQ is a clinical-learning platform. It is not a substitute for professional veterinary advice, diagnosis, or treatment.